I moved my service to Star Motors recently and my service representative Ali Issaki took the time to make the experience perfect.
The service department has made a huge improvement! A very positive and easy experience this time! Ali Issaky was very professional, personable and knowledgable.
I have been dealing with Star Motors for services for many year. Even my GL is old and having issues from time to time, but Star Motors is still the trusted place to go because their honesty of doing business. This time special thanks to Ali and workshop foreman Steve for my recent service. My blind spot sensor was repaired a few years ago(>2y) which is thought be out of repair warrantee, but Trevor(manager) briefly mentioned some parts could have longer warrantee. After that Ali diligently worked with Steve and immediately filed the claim to Mercedes Canada. Eventually ...
My GLC had noisy brakes. When came to dealership Ali service advisor took me to road test to duplicate the squeaking brake, but it didn’t squeak. Ali took his time to go for longer test drive to duplicate the squeaking. He is very professional and very knowledgeable service advisor. Service department also good when I come to pickup my vehicle, always cleaned and vacuumed.
I would like to recognize Mr. James Ringwald, the Service Manager, for providing exceptional service. He was courteous, attentive and action oriented. Thanks to James and his knowledgeable shop foreman, Steve, with 32 years of experience in the field, I will return to Star Motors.
I just like to express my appreciation for Mr. Ali Issaky, he provided exceptional services for customer like me, he waited for me after the office closed, and everybody headed home for long weekend. Big thanks! Ali for your great services and great attitude!
priduct knowledge and fun test drives is what i like here.
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