Customer Testimonials
Went in for scheduled van maintenance. Very friendly and personal service, lounge had good wifi, TV on local channel, decent selection of snacks and warm/cold drinks.Would have like to have taken off .5 star because I was there an hour longer than I had expected, but it was first visit and extra paperwork etc... I'll see how things go next visit.
Star Motor is the best Mercedes Dealer we ever experience. Ali and Trevor are very professional, courteous, and thoughtful. Even the situation was a bit complex, they provided the best care to their customer. We can't be happier with their service. We will sure recommend them to everyone and continue to go back to Star Motor!
I bought a car from Star Motors 2 weeks ago and I had a GREAT experience. Jewel was the sales rep we were dealing with. She is absolutely phenomenal and very easy to work with. She made sure to accommodate our preferences as well as our budget. I wanted to make some modifications to the vehicle after the purchase and she coordinated everything for me. She ordered the parts, scheduled the appointments, and coordinated with the body shop. The business manager we dealt with was Sam. He was wonderful too and took all our requests into consideration. Thanks so much Jewel ...
Just had my first service appointment after purchasing my vehicle this past spring from Star Motors, and I am must say contrary to my experience at other luxury brand dealerships (i.e. Land Rover) I had an exceptional experience at Star Motors Service. I dealt with Ali at the service desk, and he made every step of the process a breeze - from drop off to arranging for a rental to pick up and follow up every step of the process was made effortless.Would highly recommend purchasing your next vehicle and servicing it at Star Motors of Ottawa.
Sal was great. He was very communicative and worked hard to find me the car I wanted at a price I was willing to pay.He's a true professional and I'd recommend him to anyone looking for a new Mercedes.
As always, the service is excellent with Star Motors. I just purchased my 3rd vehicle from them and the service is 5 stars. Everyone you deal with will give you 110% and make you walk away completely satisfied. There are too many to name, but it's always a pleasure to deal with Sal, Kass and JP. Always looking for your best interest.
Great service a competitive prices on parts too!
Truly outstanding service and car buying experience. The care, patience, sincerity and service was above and beyond .I would especially like to thank Jewel and Ghislain for everything. Shout out to JP and Mony too. I will be recommending them to my clients, friends and family.
Today our shop got stuck in a sticky, technical problem on a Saturday where most repair shops are closed today. Patrick Picard was not only just a service advisor, he was a hero, he went out of his way to help us solve a huge problem! I hope upper management sees this and gives this man a cookie. I highly recommend others for Patrick's phenomenal customer service and any of our customers that need work done on their Mercedes!
UPDATE: Star motors was able to resolve the GLC traffic audio issues after many visits. Kudos to the service department and the hard working mechanics in the back that were able to sort out the software issue (3rd time is the charm). However, my other vehicle B250 had to be taken back to the shop because I am still having issues with vibrations and chirping noise from the engine. Hoping Star Motors Rockstar mechanics can fix this once and for all. I will provide another update in a few days when I get my car back. --------------------------------------------I have been waiting ...
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