I got my new car from here. Excellent experience and professional 5 star sales service. Mr. Sal was taking a very good care of me since the moment I walked in to purchase my car through building it and even after the delivery. Throughout the delivery process I was updated and posted. Thank you!
Dealt with James the service manager. Amazing customer service, updated daily, explanation of require service and parts was even better. Will deal with star motors for my glk 250 every time.
I recently just purchased a car with Star Motors of Ottawa and I had the pleasure dealing with Jewel Dong. I contacted her on Monday over the phone, she was able to have all paperwork and the quote ready on the same day. I was impressed with her efficiency and the sense of responsibility. Tuesday evening, I gave her my deposit and all paperwork was signed.The whole transaction and smooth and I was extremely happy. This is the second vehicle I've purchased via Star Motors and I will be keep coming back for any future Mercedes!
All I can say is wow! James Ringwald is the man!!! He was the service manager on site and was able to resolve my problem within minutes. My rear view mirror was popped out of place and I had spent all weekend trying to figure out how to fix it. I took it to have it looked at thinking it was broken, but James was able to fix the issue within MINUTES, free of charge. That is what I call great customer service and that is why I buy Mercedes. Thanks James for your great work and for your immediate ...
Great service team. Ali & James took great care of me with a flat tire. I feel very confident with the service at star motors
Very dependable staff, a nice showroom where you can see many of Mercedes models, timely service, a financial team that tries to focus on what you need most to get into the car off your dreams. Star Motors is a pretty solid Mercedes dealer, and to sweeten it a bit they also hold occasional events for customers, where you can get special pricing on some vehicles while also enjoying some food and generally nice music. Can't go won't with visiting them.
Always a positive and welcoming experience at Star Motors! This was my second vehicle purchase at this dealership and have always enjoyed my interactions with the team and their willingness to work with me in a pleasant and patient manner. Jewel, Alan, Adam, Mony & JP were all great to work with (regardless of how short or long the interaction) and I never felt pressured in any way. Buying a car can be a stressful endeavor, but the process was smooth, enjoyable and what one would expect working with a luxury brand. Thanks everyone!
Great experience.. Ali in service was informative and extremely helpful
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