Customer Testimonials
I bought a car this week with Mony Reth, who I learned is a long time employee and a super nice, down to earth guy. Everyone at the dealership was kind, welcoming and made the experience very comfortable. I liked having a detailed walk through of the car as it has a few new features compared to my old one. A departure gift was also a nice touch. Thanks to the whole team for a great car buying experience!
Dan is great to deal with in service. Very accommodating and vehicle is always handled with care.
Dan v at the sprinter location was great!
(Translated by Google) Very good respectful reception, very attentive available by the director Éric L. Paquin and the service to the customers themselves by the telephone call very kind and available for a loyal service, I have very good unforgettable memories. (Original) Très bonne réception respectueuse , très attentionné disponible par le directeur Éric L. Paquin et le service au clients mêmes par l’appel téléphonique très gentil et disponible pour un service loyal , j’ai garde de très bon souvenir inoubliable.
They always present a friendly - yet professional atmosphere.
I had a very pleasant experience purchasing my car at Star Motors. The sales person Mansour Qayomi was very knowledgeable and helpful throughout the process. The transaction was efficient and stress free.
Big shoutouts to Justin, Sal, Josee, and Kass for my first Benz purchase one to remember. I will be recommending this place to friends and family!
My experience at Star Motors was great! Everyone was so helpful and patient through the entire process.
Thank you, it’s great working with trades who know their equipment Mike
Great experience
Dan is professional, right on time every time. Returns your calls and responds with manners. Thank you Star Motors for making those changes and see you soon again! Stevo
Yannick was an absolute pleasure to deal with. Very responsive and knowledgeable. It was the easiest and most pleasant deal to negotiate.
Daniel Burstein, Sales manager, and George Yin, sales and leasing consultant, I would appreciate both very much for their very great, professional services. Both are very helpful man in trade in my old vehicle and lease a new one. Also thanks Star Motors of Ottawa.
When I decided to purchase a Mercedes-Benz, I had some concerns at first. However, the experience turned out to be far beyond my expectations! It was an incredible purchasing experience. The consultants went above and beyond to assist me, providing clear and detailed information, ensuring that I knew almost everything about the vehicle and the process. I hope this exceptional experience continues with the same level of quality in Mercedes-Benz’s after-sales services. If you’re in Ottawa and considering buying a Mercedes, I highly recommend this place! A special thanks to Gordon and Joose for their outstanding support throughout ...
Benz van centre a solid choice for all the service related things. This dedicated van only location it's a lot more convenient to drop off or pick up your van, less traffic ( after hours drop box for keys) The guys at the service desk are pros and easy to deal with. Dan is awesome . All together pleasant experience only negative not easy on the wallet.
Our sales consultant, Mansour was excellent. His calm demeanour instantly made us feel comfortable and was a refreshing alternative to the high pressure car sales tactics we have experienced elsewhere. He is knowledgeable about the Mercedes brand as well as other competitor vehicles which helped us find a vehicle to best suit our needs. If you are looking for a positive sales experience, don’t hesitate to reach out to Mansour at Star Motors. You won’t be disappointed!
Great customer service from Service Advisor Ashley Andrade. Very communicative and client focused.
Amazing service. Needed urgent help with registration of the new van bought out of province and Daniel from the Sprinter department provided the needed support and documentation. Will be coming back for the annual service and safety to this dealership! Thank you!
Great service, knowledgeable staff. Highly satisfied with my purchase and experience
Excellent service and attention to my issue by Asheley Andrade
Amazing customer service, attention to detail and great communication. Well recommended.
Great customer service. Very professional staff. On time repairs. Comfortable lounge experience.
I recently had some work done on my Sprinter van at Star Motors Mercedes, and I couldn’t be more pleased with the customer service. From the moment I arrived, the staff was welcoming and took the time to thoroughly explain the repairs and maintenance needed. They were extremely professional, and I felt confident in their expertise. The work was completed on time, and my van is running perfectly now. I also appreciated how the team kept me updated throughout the process. I highly recommend Star Motors for any service needs – their customer care is top-notch!
The service is amazing Specially Sal I highly recommend
I had an outstanding experience purchasing my new Mercedes-Benz at Star Motors, thanks to the exceptional team that made the entire process smooth, enjoyable, and truly special. From the very beginning, Steve Dumas in Client Communications ensured everything was seamless, setting the tone for an excellent customer experience. Sal Ghadieh, my Sales Representative, was phenomenal—knowledgeable, patient, and genuinely dedicated to finding the perfect vehicle for me. His professionalism and commitment to customer satisfaction are unmatched. Thank you Sal. When it came time to take delivery, Nathan Maurier was incredible. As a delivery specialist, his in-depth knowledge of the vehicle’...
(Translated by Google) A warm welcome, impeccable service that met my expectations, proof of initiative to be able to communicate with a person who speaks another language. I would recommend this service to anyone. (Original) Un accueil chaleureux, un service impeccable à la hauteur de mes attentes, une preuve d’initiative pour pouvoir communiquer avec une personne qui parle une autre langue. Je recommanderais ce service à n’importe qui.
5 star service from sales team (Sam G.) thanks so much!
I have had my van serviced here several times and I am always thrilled with the service and with the work. Dan is always a pleasure to deal with. Highly recommended!
I recently brought my Mercedes in for a car inspection and service. I had the pleasure of working with the Service Advisor, Benjamin, at StarMotors Mercedes, and I can’t recommend him enough! From the moment I walked in, Benjamin made sure I felt comfortable and informed every step of the way. He is incredibly patient and kind, taking the time to thoroughly explain everything related to my service and answering all of my questions with no rush or pressure. What really stood out was his honesty. It’s pretty rare to find someone in the service industry who is ...
Service was excellent. Dan was very courteous and attentive to my inquiries. Completed the service repair work quickly and efficiently. Even though Mercedes was not able to rectify a coding issue , star motors provided an innovative solution. Very happy and will take my 2017 Sprinter van there again in the future..
I arrived unannounced today and Service Advisor Ben Partington worked hard and provided outstanding, friendly service by replacing my low beam light bulb and fixing my inside stuck console right away! Keep up the great work, thank you Ben!
Dan and Toni in the sprinter Service division were pleasant and courteous to deal with. The assessed and explained to me the main issues and with my consent, they were repaired in a timely fashion. The van runs a lot better. The big bonus was the loaner vehicle. Thanks guys.
Had an issue with my EQS not able to use the DC charger. The staff especially Ben, Jessica and Diego took my car and charged it , washed it and I pick it up the next day That is what I would call ALL STAR service Thank you very much All of the staff was very friendly and helpful
Had a major repair job to do on my wife’s 2013 C300. Ben Partington did a great job of managing the diagnosis and quotation. Quote was almost $1,000 less than quote from Country Hills Mercedes in Calgary. Car was ready ahead of Ben’s time estimate. Very pleased all around !
Unparalleled service, attention to detail impeccable. I’ve been with Star for over 13 years, highly recommend purchasing through this dealership as post sale service makes it highly worthwhile.
Sal Ghadie was excellent in the process of finding me a car at the best price! I HIGHLY recommend him for your next purchase or lease.
The service is excellent. The staff are friendly and efficient.
Phil Brown was knowledgeable and very helpful while we navigated the purchase of our new Sprinter Van.
Already my 3rd vehicle from Star Motors! Salah helped out a lot, and was able to find me exactly what I was looking for. Very knowledgeable and takes his time ensuring you’re satisfied. The business manager, Sam was also very informative and made the whole process smooth.
(Translated by Google) Excellent customer service. Welcoming and attentive staff. P (Original) Excellent service à la clientèle. Personnel accueillant et a l’écoute. P
Recently I had a good service experience with Star Motors, the service advisor Lucky Patel was nice and professional, I appreciate his help so much.
Exceelent customer servie at Servic Centre
Went into star motors looking to pickup my dream car, but had lots of questions about the complex model numbers they use. Adam was able to regale me with great stories and all of the information I needed, and got me into my dream AMG. Thanks to the whole team for pulling this all together for me.
Great service, Dan was very helpful. Will be back
Service manager as outstanding. Work was completed on time as promised. Excellent experience overall
Always fantastic service. Thank you Sal
As a business professional, who knows what she wants and doesn't want, I really appreciated George Yin's efficient and excellent customer service. Their whole team was very competent, kind and organized. Those are the qualities that matter to me the most. Thank you sincerely to George, Adam, Sam, and Josee for making my experience at Star Motors an excellent one!
Great service, Dan Vallieres and Tony (mechanic) are a pleasure to to do business with.
I had a great experience buying my first Mercedes-Benz with Star Motors. The dealership is bright, it’s clean, it had a luxurious feel, and the staff is first class. As soon as I walked through the doors I was greeted warmly by the salesperson who would eventually help me through the whole buying process, Gordon Smith. Gord is the consummate professional, he has a wealth of knowledge and experience with the Mercedes line-up, and was the perfect guide for me while helping me build my car. And he was so patient! I changed my mind about the colour, the ...
Timely and friendly service! Was assisted by Asheley Andrade who was very helpful and friendly. Needed new wipers and was in and out in 30 minutes! Thank you!
Thank you Mr.Steve Dumas!! Greatly Impressed with your Encyclopedic knowledge about the AMG Mercedes Marque. Your presentation was superb. Exemplary. You belong in the top 1 percent of the Automotive Research and Development Stratosphere. Tremendous Engaging and Gracious Personality. Looking forward to purchasing my next S Class through your good offices. Warmest Personal Regards. - Moid 🌹
We just finished my last payment on my GLA250 …so now we can pay tribute to Gordon Smith (Stars Motors on Hunt Club Rd.) who truly went above and beyond to help us find the perfect vehicle. From the moment we walked into the dealership Gord greeted us with a warm smile and took the time to listen to our needs and preferences. (Even to this day he greets us with the same warm smile) He was knowledgeable about the different models and features, which made it easy for us to make an informed decision. Throughout the entire process, he ...
Excellent service with great efficiency and smile with great outcomes.
I had the most amazing experience bringing my campervan into Star Motors with Dan helping me problem solve. I was in a pickle because I needed my muffler fixed for a safety and had a temporary plate. The service I received from beginning to end was next level, super fast, professional & friendly. Normally my husband would have done the work once the diagnosis was determined but I’m so glad I opted for them to do it as it was very affordable & they even fixed my lights which had the wrong bulbs. Highly recommend Star Motors ~ I will ...
We were not set on deciding on a new car this day but Mansour was very helpful and found the right one for us. Very happy with the shopping experience, every staff member involved and our new the car.
Terrific experience at this location. Their customer service is the amazing. Dan at the fron desk always has a smile and the right answers to my questions. Above all Dan's communication skills are great.
I had an amazing experience with Benjamin, and the Mercedes Benz team! They did an outstanding job replacing my windshield and installing a new exhaust system. From start to finish, Benjamin was exceptional in keeping me updated on the status of my parts and ensuring that my service was scheduled as soon as possible. His communication and attention to detail were top-notch, and it really made the whole process smooth and stress-free. Service and communication are key, and Benjamin truly went above and beyond to take care of everything. Highly recommend this team for their professionalism and excellent service!
I really thank to Salah Ghadieh, he is very honestly treated me to have a great choice! This is first car for me, he explained me very specifically and nicely. I am really satisfied with my car and thanks to him. He is very knowledgeable and friendly so I recommend to other people too, especially Nathan delivery specialist was great explaining very helpful to drive the car! All of staffs were very kind so thank for great experience. I definitely buy second car in Starmotors!
Star have always provided solid service and support for both of our cars. I’ve worked with Lucky in service for several years now and he has always been polite, helpful and efficient. If things have not gone quite as hoped (happens occasionally everywhere), then Lucky will work to make it right. I appreciate that support. Thanks!
It’s always wonderful to do business with the very helpful and pleasant people at Star Motors. Excellent service.
Dan was extremely knowledgeable and friendly. Amazing service! He had the work completed in an efficient manner and ensured to update me throughout the whole process! Will definitely be retuning for service with Star motors.
Had an excellent customer service with George, Daniel & Sam. Looking forward to similar after sales service. Will be back to update my review 😀
Great service and very friendly staff. Definitely top of my list for any future vehicle purchases.
Everything was fine. Repair was made through the warranty. Picked the car the next day. Polite and professional
We were in for some maintenance on our 2nd vehicle we have purchased from Star Motors. Jessica & the team always make us feel welcome and a part of the Mercedes family. Exceptional service as always!
Ben, my service advisor, saved me the frustration off replacing my H7 headlamps. Thanks Ben
great service, and very accommodating!
Dan and the Sprinter Service department are top tier. They are excellent communicators and I am always satisfied with how they are taking care of my company vehicle. I am very happy to continue to get to work with them at Star Motors!
Great service from start to finish with Phil He is very knowledgeable and built my vehicle as per my needs Would highly recommend
Thanks again for another superb buying experience Star Motors!
Asheley was very efficient and courteous: she is a pleasant person to do business with!
Always great service!
Very good and professional service
Excellent service provided within a reasonable timeframe 👍
It was great dealing with everyone at Star Motors: Sal, Dan, Nate or Sam everyone was so professional, welcoming, knowledgable and very proud of the cars they are presenting. Great experience, I did not feel pressured or chased.
My Sales Rep Luca was such a pleasure to deal with. I came with loads of anxiety, making such a large purchase, with so many questions, and Luca treated me with such patience, kindness and professionalism! I would say that my experience with Star motors was beyond my expectation, and I must say, my expectations are high! Thank you for helping me buy my dream car! Liette Jodouin
