My first time dealing with the dealership. I wandered in by happenstance and found the vehicle I had been looking for waiting for me. Natalie met me on the sales floor and was very patient over the next couple of weeks as I worked through the trade on my vehicle and the purchase of my new car. Kas and Josee were also very helpful. The whole experience was easy, unrushed, and calm. Very much the way I like it. Highly recommend the dealership and Natalie.
successful transaction today at star auto. very clean car and professional staff. a big thank you to Nathalie who accompanied me from the start of the purchase until the programming of my profile on my new car. thanks again
Mansour was a breath of fresh air to deal with. No pressure, listened to my every concern and goes above and beyond for his clients. Highly recommend this young gentleman
I had an excellent sales experience with Yannick Ntezirembo. He is patient, courteous and tenacious - all of these qualities are vital for a satisfying experience in selecting and securing a vehicle. I believe Yannick is a gem for Star Motors of Ottawa and I recommend you connecting with him for your next purchase.
Highly recommend Star motors. This is my secound Mercedes, the team that assisted us in our purchase was fantastic. Sal Ghadie, Leonard Lilla, Adam, and Josee truly made it an exciting moment. Looking forward to more future business down the road but for now time to enjoy our lovely GLC 43 !
Excellent used vehicle purchase experience at Star Motors - as one would expect from a Mercedes-Benz dealership. Mansour was very attentive and professional making the vehicle purchase a very enjoyable experience.
We loved our experience at star motors.. friendly staff and painless paperwork! It was perfect.
The experience of buying my very first Mercedes car was superb. The biggest thrill was arriving to find my car shrouded in black and with an enormous grey bow. An experience of a lifetime. Michael our salesperson was wonderful as was Sam, the financial expert who skilfully walked us through the purchasing process and Cole who patiently explained every detail of the functioning of the car. What a wonderful start to our new life in Ottawa. Thank you Anne B rammer and Floyd TOOLE
Great time bringing my vehicle here for maintenance service. I purchased my vehicle at a another dealership with the prepaid maintenance plan. I was able to book and schedule it at star motors with no issues. Service was performed promptly and communication was on point. They were also able to provide shuttle service for me to go and bring me from work.
Great experience dealing with Gord to lease a new car
Dan, Kurtis, Kiera, and Lucky form an exceptional team of service advisors! Their knowledge, professionalism, and friendly demeanor made my experience seamless. They went above and beyond to ensure my satisfaction. The car was promptly and properly cleaned, and a polite young man with a smile on his face drove it through the drive-thru. Highly recommend this outstanding team!
On time & Perfect
Exceptional customer focused service
Excellent communication and service!
Very efficient and professional service
Great car dealership. Excellent service and professional personnel. Lives up to the high standard of quality that is Mercedes. Very satisfied customer. Thank you Yannick, Josée and Léonard.
Mike is very professional, knowledgeable & a gentlemen. So appreciate his service skillls.
Excellent service and staff.
I am leaving a review for star motors of Ottawa today as I feel they have really earned it! Always cordial and caring, best MB dealership ever, others don’t even come close! Keep up the good work guys!
Customer service was amazing Best service in town i have received from Mr salah ghadie Mr sam feghali And Mr leo They were very helpful, kind and professional All of the staff are very nice and respectful. They have the best cars in town. Highly recommended.
Excellent service, great experience overall.
Purchased my third Mercedes-Benz (MB)vehicle, this time with Star Motors Ottawa, Sales Consultant Natalie was excellent in her attention to details on my request and what i wanted in my MB, also her team approach by introducing other members of the Star Motors team was key in understanding the support and service that I could expect going forward, very happy customer!!!
I had a great experience purchasing my vehicle from Sal. His commitment to detail in everything I was looking for was so appreciated. He treated me like a family member through the whole process. This is why I’ve been a Mercedes customer for so many years. This is not my first car from Sal and it will not be my last.
Had a fantastic experience at Star Motors of Ottawa. Customer service was fantastic.
Was in a traumatic accident last week and needed a car immediately as, mine was totalled. Went into the dealership and spoke with Gordon Smith Regarding different options they had available for the type of vehicle I like. Gordon took the time to show me different options and regardless if I chose to buy from him and Star Motors offered me great sound advice and care. Thank you so much Gordon Smith. I would highly recommend this person to assist you with your car needs/wants.
Lucky Patel did wonderful job.
George Yin is great on helping me get my GLB 250. The service at Star Motor is great! Will for sure come back!
I was traveling from the US and had a flat tire that could not be repaired. I could not wait for a new tire to arrive on Monday so Jason found a slightly used tire and got me on the road and on my way. Before calling Jason I had spent 2 hours trying to find a tire and was just assuming my trip would be over.
I always feel welcome when I am at Star Motors, I met with the CEO Yves today, did mentioned to him, I will be your dedicated customer for life, this is my 28 years purchasing Benz start from Toronto to Ottawa.
Nathalie is knowledgeable, professional, and an all around amazing woman. She took the time to listen and understand my needs, resulting in the purchase of my dream car “Loucee”. Much gratitude to the rest of the team as well - Steve, Cass, Sam, and Cole. A top of the line dealership who know how to put the client first. Thank-you for the experience, Andréa Côté and Loucee
One of the most professional environments I have ever witnessed buying a vehicle. Especially since I bought a used vehicle from Star Motors that was not a Mercedes. Worked with Salah Ghadieh, Sam Feghali and Cole Larouque my entire time as a customer at Star Motors. What an absolute pleasure! If you are looking for a used vehicle like I did, you will be met with expert service and a friendly environment by the fantastic staff of Star Motors!
Mony was fantastic from the moment we walked in to the dealership. Never pushed us in directions we weren’t comfortable with.
I would like to thank Mony Reth, our sales consultant who assisted my wife and me in the purchase of our new AMG EQS vehicle. He even guided us in finding an installer for the Level 2 home charger and went out of his way to make our experience pleasant and the process efficient. He also came to work on his day off to deliver the vehicle and set up and explain its features. Thanks to Mony, this was by far the best experience I have ever had at a car dealership.
Best service in Ottawa, and not just when it comes to sales, but also servicing your car. Always pleasant at reception and take the time to help you.
Gord Smith has been our Leasing and Sales Consultant for many years, and we couldn’t be happier with the customer service that he provides. He’s always professional and very fair in presenting the lease and sales options available to meet our requirements. We just leased another vehicle at Star Motors with Gord’s careful guidance and support. Again, he did not disappoint- both in the quality of service and the product provided. Very happy long-standing clients!
5 stars most definitely! Beyond impressed and pleased with my recent experience with Star Motors. Natalie, salesperson took the time speaking with me and helping with the purchase of my “new to me” vehicle. Excellent communication! Professional atmosphere. Prompt email responses and connecting me with other members of their team in making my purchase go smoothly. Highly recommended! Worth the drive from Brockville!!
My wife and I had the pleasure of working with Natalie as our sales consultant. She was very friendly, knowledgeable, and answered all of our questions. We highly recommend her.
Natalie was such a pleasure to work with, along with Leo and Josee. If you are ever interested in purchasing a Mercedez ask for these people. They’ll make the process smooth and easy. Would highly recommend those three individuals. Our family came all the way from Hamilton and they took care of us well.
All I have to say is we were fortunate to have a great team working with us throughout every step. Mike my salesman who went over and beyond to find us the right car. Sam the finance manager who made sure we had everything we needed before signing the papers and finally Leo who took his time showing us everything we need to know about the car taking us step by step on how to on everything our car’s features.
I come to see Sal for a lease of a new CLA 250, Sal had all documents ready for me to review in terms of car options and payment. From start to finish Sal had items cover. My experience for a return costumer was impeccable. Also Sam from the finance team was on point as well as Cole upon delivery of my new car. Thank you so very much for the excellent experience.
I recently had the pleasure of working with George Yin at Star Motors of Ottawa when purchasing my new Mercedes-Benz GLB 250. George patiently answered all of my questions and never made me feel rushed or pressured. Throughout the entire process, George's professionalism and attention to detail were evident. I highly recommend George to anyone in search of a Mercedes-Benz, and I'll definitely be returning to him for any future automotive needs.
Everything is 100%authentic she is very helpful and answers any questions about online trading I just made my 5th withdrawal and it is absolutely stunning in a great condition! Wonderful customer service! Her customer service is beyond expectations! Contact her via: Email: [email protected] WhatsApp:+ 1 (908) 367-4578
This is my second time buying a car at Star Motors Ottawa. The overall experience here is perfect, especially my salesperson George, he is very professional and enthusiastic and gave me a lot of options and suggestions. This is why I am willing to travel more than 800 kilometres to choose my car here. I will continue to consider Star Motors for my next car.
George is professional, efficient , honest & so pleasant to work with. Thank you Star Moters & George!
George is a passionate salesman. His seriousness and meticulousness make me feel like a big brother. He will understand my needs and personal situation very carefully, patiently make choices for me and carefully introduce each car. His humor and fun made me very happy throughout the whole process, and it was a perfect car buying experience.
great service from the sales and finance team
What an incredible experience from the moment you walk in through the doors - until you drive out in your new Benz! Michael, our sales associate was professional, very knowledgable and extremely customer service oriented. All the staff were attentive and took the time to answer all my questions. Loving my new wheels, will definitely go back when I’m ready to upgrade.
I just purchased a vehicle from Star Motors of Ottawa and thanks to Natalie Almughrabi for providing such a wonderful customer service. Natalie is very friendly and will try to help you on what you are looking for. I will also thank Mony Reth (Sales and Leasing Consultant) for spending the time and explained and setting up the features in my new AMG GLC43.
It was my first time getting a MB and the whole experience was great. My sales consultant, Mony Reth, was very helpful too, took the time to understand our needs and walked us through all details and features of the car. The delivery went smooth as well, but the paper work process could have been slightly better. They should actually provide a copy of some of the agreements for us to read when we put down a deposit rather than expediting the process during the delivery date. But overall their service was exceptional.
Awesome …. Very nice people always willing to help
I recently purchased an SUV at Star Motors and my experience was outstanding! From the moment I dropped in for a test drive…till I drove off the lot after completing the purchase, Michael Kolanjian was professional, patient, kind and driven to make my experience an exceptional one. Thank you, Michael!
Sprinter 3500 Winnebago Motorhome in for transmission oil and filter change. Incredible experience from an exceptionally professional and competent team. A special thanks to Eric Lacourse -Pudafin for his knowledgeable insight answering all the technical questions I asked. Sprinter specialists I would highly recommend.
Purchased an E400 from Michael and had an amazing experience. Service was top notch and transaction was completed quickly and efficiently.
Over a week ago, my partner and I, started to look for a car that could last the test of times and still not lose its character. I have always looked at Mercedes Benz as a status symbol of class, elegance and excellent durability. Kinda gives people the impression of once you own one, you’ve made it type of deal. Said to myself, I’m not rich and also thought, I could just imagine how its dealerships would be, full of stuck up, snobbish people that won’t give you the time of day. But then I thought, if ...
Much appreciated excellent communication, smooth and transparent organization of the sales process and support I received at the dealership! Highly enjoyable environment and good people ! Thank you!
Great place! Went in for a super quick job, very accommodating, great communication, friendly staff. Service with a smile!
I recently purchased a 2023 CLS AMG 53 from star motors. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I recently hit a pot hole causing damage. The team repaired my vehicle quickly and I was very impressed with the level of satisfaction I received. I highly rate this company for anyone purchasing a vehicle/ Matt
I had a fantastic car-buying experience with George Yin. His attentive, knowledgeable, and transparent approach made the entire process smooth and enjoyable. Highly recommended!
Great Experience! George and Sam were very helpful and made our Benz purchased enjoyable. Great service all around!
I have purchased and leased 4 Mercedes cars at Star Motors, and have purchased 2 privately since 2012. Incredibly, they congratulated me on the private purchase of one of my vehicles. All have been serviced at the main dealership, and I have had all of my insurance claims done at their body shop. I have *never* had an issue with their service - it is wonderful! If there was ever a hiccup, it has always been fixed quickly and happily and *always* to my benefit. I have never had an issue with the body shop, you *can't* tell where repairs or paint ...
George Yin- Many thanks to George for his excellent service. He is a very knowledgeable salesperson. He provided a lot of information and help when we bought the benz GLA 250. I find that he is honest and even goes through every detail with you. His service is extremely enjoyable and I recommend consulting George if you go to Star Motors of Ottawa. Thank you again for your service 🙂
As a loyal customer for many years, I cannot speak highly enough of Star Motors of Ottawa and their exceptional service department. Throughout my long-standing relationship with them, the staff's knowledge, friendliness, and attentiveness have consistently exceeded my expectations. Ashley's expertise and professionalism, in the service department, have made every visit a breeze, ensuring my Mercedes receives top-quality care. I wholeheartedly recommend this dealership for their outstanding service and commitment to customer satisfaction.
I would like to thank Mony Reth, my sales representative who made my experience in purchasing a new vehicle this week amazing. Sam Feghali for instructing us on options, Jahelle Achat for having the patience to show me the set up of this new vehicle and lastly Steve in Customer Service who always greeted us with a friendly smile. Congratulations to you all!
Andrew in Sales helped me through my vehicle purchase. i am from 5 hours away. He facilitated the entire process seamlessly for me. Even set me up with a free shuttle to the Dealership from the train station. Very happy with my new car ! Thank you again Andrew for all your help and for going above and beyond !
Incredible client service! Star motors truly live up to the high standard promised by Mercedes in general. Kudos to Cole, Steve Josee and Sal for their kindness, sincerity and devotion
Mansour Top Top Top Guy!!
I, Donna, just want to thank your Service Dept. [Asheley and Sean] very, very much for what you have done for me yesterday morning 🤗 My 2019 E450 had an Attention Assist/System Suspended message on the dash board, that just scared me out of my mind for almost 2-days. I called Asheley and she said to bring it in right away, I didn't have to wait too long. Sean just showed me what to do in 2-mins, if it happens again. They are just a wonderful bunch, West Hunt Club always had a good team - we [my passed husband &...
Investing greatly In BITCOIN requires some levels of training and expertise which comes from years of experience, and you also need a good account manager to help you trade and manage your trading account. A very big thanks to MRS MELISSA CRYPTO. She's Accurate, Honest, Trustworthy and Capable in trading. She has really helped me most especially during the period of pandemic/ lock down i was still able to make more money from home. Message Her Directly; WhatsApp:+1 (707) 518-3583 Email:[email protected]
Thank you to the person in ur service vehicle for paying for my coffee in the drive thru at the timmies at hunt club and merivale next to the shell gas station (I was in the blue civic).I paid it forward to the car that was behind me.
Aldis is always a pleasure to deal with!
The sales team was knowledgeable and friendly, especially Adam. making the process seamless and stress-free. The showroom was well-stocked with a wide selection of high-quality vehicles. I would highly recommend Star Motors to anyone looking for a top-notch dealership with a commitment to customer satisfaction."
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Love dealing with Katherine. I needed help pulling wheel locks off after the one that came with a recent purchase shattered. No appointment, just stopped by. She was on it, and got Ashton to give us a hand. I knew her when she was the car sales manager for Kenny’s. It was a sad day when she decided to leave. It’s great that she found a new position close to home. If there’s a task my shop can’t deal with, I’ll be recommending them to her.
I recommend the one on Hunt Club drive, I’ve only had great service here. I was told it would take 3 hours today for my service, brought my car for 9:30am and it’s done. I’ll be going home sooner
Great place to deal with, sales were fantastic purchased a great car, super clean mercedes. Gordon and Kass are superb 👌
Had my car serviced today and even though my bill was a substantial amount I left Star Motors happy and confident because of the wonderful service I had. Aldis went above and beyond to help get my car serviced in a timely manner as I need it for taking care for my elderly parent. Ashley is a firecracker who without a doubt is a valued asset to the team. Despite the service department being very busy Curtis was very patient and took the time to explain all the services my car was in need of. Mercedes Benz should be happy ...
They are the best. Way better than Mercedes Downtown. They are always courteous not just when trying to sell and always feels like a nice experience even when going for issues or maintenance.
Good day reader, This review is to appreciate Gordy's effort from the Service department to turn a mistake into a great customer service. I had stored my winter tires at Star Motors and one of them had a flat and they were supposed to have replaced it before my next tire swap. Somehow this was not done, so when I arrived for the service, they only had the flat tire. I was obviously upset and asked them to order the replacement as soon as possible. Gordy was made aware of this situation and he reached out to me and ...
Mansour, Sam and Kassem are true professionals. I purchased a vehicle from Toronto sight unseen and this team really delivered much beyond my expectations. The vehicle was delivered to my home address without any issues whatsoever. I would 100% recommend them to anyone whose looking to buy a vehicle. I will be doing a lot more business with their team in the near future. A big thank you Mansour, Sam and Kassem. Keep up the great work.
Had the best experience buying my first Mercedes from Star Motors - Andrew was fantastic at showing me all the features and specs of my car and Sam was very helpful at getting all my financing in order 🙂 I HIGHLY recommend this dealership and the fantastic attention to detail and customer service they provide. It was my first but not last purchase with Star Motors Of Ottawa
The staff here are amazing. Really trying their best to provide a great experience despite typical staffing shortages everywhere these days. Kurtis you were awesome, super big thank you!
I bought a 2021 G63 at Star Motors of Ottawa, there were a couple minor hiccups (partially my own fault as I'm an oddly particular person) but the overall experience was great. Worked with Josee, Mansour and Adam mostly, all great professional people to work with. Dealership is probably one of the nicer ones I've had the pleasure of purchase a vehicle at. The process was simple and straight forward, pickup was flawless. I've only had one interaction with Service/Parts, seemed solid to me, also seem to go a bit beyond and above. Great dealership, great people. ...