In the past I have been dealing with Downtown Mercedes (Ogilvy Rd.) and it was a nightmare. Mind you that is when my car is still covered by the manufacture warranty. After the absolutely horrible customer care (or total miscarriage of it) at Downtown Mercedes, despite the fact that I love my Mercedes, I was looking for a trade. Lucky I did not find one soon enough, as a friend of mine, also a long standing Mercedes client, recommended me to go to Star Motors on Hunt Club. Oh mine, where do I start - WHAT A DIFFERENCE! It’s like I went on a different Mercedes Planet where Mercedes clients are welcomed, appreciated and well taken care of! Thank you Mark Campbell! You know what your clients needs are! You REALLY KNOW what customer service is! And you helped me to remain a loyal Mercedes customer! Well done Star Motors and thank you again!
Marco was my service adviser and he made sure everything was taken care of. Keep up the great work.
Marco Campbell in service gives consistently great customer service . He is cheery, helpful and makes things happen in a timely manner. I trust Marco’s advice and appreciate his professionalism and exemplary service.”
In Ottawa this is the dealer I trust for service.
Excellent customer service!Marc Campell, Service Advisor is always attentive to our car needs and concerns.
Had a problem with my car, called Cj in parts and he was able to help. Couldn't be happier with the service I got.
I was very impressed with how Star Motors, and especially service manager Marc Campbell, dealt with an out-of-warranty issue with our 2013 Mercedes Benz C350. Very much appreciated.
Easiest car buying experience of our lives!! The management and staff were so friendly and absolutely amazing (patience) with our young children!! Everything promised was delivered in a timely fashion. Would recommend to anyone!
Leave Us A Review