Customer Testimonials

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Google Jun 19, 2025

Knowledgeable and very communicative to work with. Thanks for the support and service.

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Google Jun 17, 2025

Dan Valliere took great care of our Sprinter RV. Knowledgeable and friendly service just the way you always hope it’ll be. Thank you guys

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Google Jun 16, 2025

Very pleasant experience, Dan’s customer service is next level, detail oriented and efficient.

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Google Jun 16, 2025

Dan, at the front desk, is exceptional. His customer service really is impeccable and it’s always great to see him. He makes the Mercedes experience a very smooth process and I would highly recommend him for services.

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Google Jun 16, 2025

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Google Jun 16, 2025

Great job Adam and the sales team handle my transaction with ease highly recommend

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Google Jun 16, 2025

Getting vehicle service is often a nervous experience hoping to receive honest work. I have used Star Motors twice now and could not be happier. Dan Valliere makes sure of this. Everything is well explained in advance and they are not happy unless you are. It is very comforting to know you are in good hands if your vehicle needs service. Thanks for a job well done !

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Google Jun 15, 2025

Very knowledgeable and pleasant

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Google Jun 15, 2025

Gordon was very pleasant to talk to about the cars. Knowledgeable and respectful along the whole process of getting our new GLC. We are very pleased with his support and performance as a sales representative at Mercedes Benz.

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Google Jun 14, 2025

Good service, on-time and work completed as quoted.

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Google Jun 14, 2025

I’ve had my company vehicle serviced twice recently at the dealership. They provided excellent service, and their rep Dan V ensured I was in the loop and that everything went smoothly. Love to see the high standards!

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Google Jun 14, 2025

I had a fantastic experience at Star Motors Mercedes-Benz. From the moment I arrived, the staff was professional, courteous, and made me feel well taken care of. The service was prompt and thorough, and they kept me informed every step of the way. What truly impressed me was the extra care—they washed and detailed my vehicle before returning it, and it looked absolutely pristine. That attention to detail really sets them apart and shows how much they value their customers. Thank you to the entire service team for going above and beyond. I highly recommend Star Motors for anyone ... Read More

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Google Jun 14, 2025

Great experience! Gord was awesome, will be doing business with Star Motors for a long time!!

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Google Jun 13, 2025

It was an absolute pleasure and stress free to work with my service advisor Justin Stach. From the moment the car went into service, Justin was always helpful and answering any question I had. He also provided me with timely updates. I had a perfect experience with Justin and want to always deal with him!

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Google Jun 13, 2025

Gord is truly exceptional! From the moment I walked into the dealership, he made the entire car-buying process smooth, stress-free, and even enjoyable. I recently purchased a Mercedes, and I couldn't be happier with the vehicle or the service I received. Gord was knowledgeable, honest, and genuinely cared about finding the right car for me — not just making a sale. He took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable every step of the way. His professionalism and dedication to customer satisfaction are second to none. If you're looking ... Read More

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Google Jun 13, 2025

I first met Mony Reth when I bought a certified used Mercedes at Star Motors almost twenty years ago. I was delighted to meet him again to buy its replacement. I highly recommend Star Motors; the entire crew make buying a car a positive experience. Thanks to all!

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Google Jun 13, 2025

I'm very content with the professional and efficient team at Star Motors. Their service exceeded expectations.

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Google Jun 13, 2025

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DealerRater Jun 13, 2025

Supper service and very over beyond. My sales person was very kind and very helpful and worked very hard to please me and to make sure everything was perfect for my purchase of my new Mercedes so was management accounting management and I have never left star motors because I can trust them more and they very patient with me..

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Google Jun 13, 2025

I'm totaly satisfied! Sal is wonderful, Im proud of him. Sal is a very nice person. Thank you!

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Google Jun 13, 2025

Professional, knowledgeable and friendly services 👍

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Google Jun 12, 2025

Friendly, helpful, informative and courteous.

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Google Jun 12, 2025

Excellent service

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Google Jun 12, 2025

I had the pleasure of dealing with Justin Stach, the Service Advisor, and in my 65 years, I’ve rarely met someone so professional and customer-focused — especially at his age. Kind, friendly, and exceptional at his job. Truly impressive service. Thank you, Justin!

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Google Jun 10, 2025

Very nice and honest service so far by Mr Lucky. He is an example where the employee makes the difference for the company

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Google Jun 10, 2025

Lucky Patel was most helpful during my recent visit to Star Motor. He was prepared, professional and efficient!

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Google Jun 10, 2025

My C300 was in for its scheduled maintenance and I had the pleasure of having Lucky Patel as my advisor. He was personable and professional. Lucky kept his promise to keep me updated and offered suggestions to help me with my decisions. Thank you Lucky.

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Google Jun 10, 2025

Saturday, June 7th, 2025 just before closing, and today Monday, June 9th, 2025, I had the pleasure of speaking with service advisor, Justin Stach. Justin was able to quickly understand and suggest the service needed for my vehicle. Instead of sending me to the parts department, he personally brought me there to help me better understand the importance of OEM parts and service. Your parts department people were also very knowledgeable and great to deal with. It was a real pleasure speaking with Justin. He was very professional, knowledgeable and exemplifies what is required to represent the Mercedes-Benz brand. Thank you very ... Read More

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Google Jun 8, 2025

Excellent purchasing experience at Star Motors again. Dan, Mony and Josee delivered outstanding service without pressure. Very happy with the experience and the product!

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DealerRater Jun 8, 2025

The sales persons and service advisors are extremely helpful. They listen to issues and try to solve it properly. Lucy is an excellent service advisor.

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Google Jun 8, 2025

Lucky was my advisor at Motors Mercedes Benz and he made sure that all issues were taking care of. The open communication was greatly appreciated and I was a very happy customer. Thank you again for the service!

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Google Jun 7, 2025

I always depend on Star as as I know, Service, Parts, and other areas provide advice with confidence.

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Google Jun 6, 2025

It was a great experience in my recent visit to Star Motors for fixing a car issue. My service advisor Justin provided excellent customer service and communicated with me in time through the whole process. Five stars to Star Motors - Service Team!

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Google Jun 3, 2025

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Google Jun 3, 2025

Purchasing a Mercedes-Benz is not just about buying a car — it's about investing in the quality of service that comes with it. I consider myself lucky to have worked with Mony, who made the entire experience smooth and reassuring. He answered all of my questions quickly and professionally, always with a respectful and courteous manner. Thanks to his exceptional service, I felt confident every step of the way while purchasing my GLC 300. I’d also like to thank Mony’s manager, Sam, and his colleague Nathan for their kindness and support throughout the process. If you’re planning to ... Read More

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Google Jun 1, 2025

Walking into the Mercedes Dealership on Hunt Club Rd Ottawa was the best choice I could have made. Michael Kolanjian met me with a smile and a desire to answer all my questions thoroughly without any pressure to make an immediate decision. A test drive in a CLE300 and another discussion with Michael sealed the deal. Michael met me again on the day I picked up the CLE300, although his role as a sales rep was completed he greeted me with excitement over my new car and encouraged me to call him if I had any concerns after I leaving ... Read More

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Google May 30, 2025

Sal Ghadie and Sam F helped to find the right Vehicle to Drive. Thank you.

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Google May 30, 2025

The service department at Star Motors is exceptional - Ashley was so helpful and I was so impressed by how efficient and kind she was - I recommend that this is the only place you have your vehicle serviced!

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Google May 28, 2025

Amazing service and care from Sal G and Sam they made it a very pleasant experience to buy a car from Star motors!

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Google May 28, 2025

Yannick was amazing and helped make the deal go as smoothly as possible. Buying a car is always stressful and he made it a very easy process.

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Google May 26, 2025

I recently acquired a new vehicle through Star Motors of Ottawa, and I was thoroughly impressed by the high level of professionalism and efficiency demonstrated throughout the process. From the initial inquiry to vehicle delivery, the staff was courteous, knowledgeable, and transparent. My sales consultant George Yin , provided clear and thoughtful guidance without any sales pressure. He took the time to understand my needs, provided detailed answers to all my questions, and ensured I was confident in my decision. The pricing was competitive and communicated clearly, with no unexpected fees. The financing process was equally straightforward, and the finance team ... Read More

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Google May 26, 2025

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Google May 25, 2025

Purchasing my first Mercedes-Benz was an unforgettable experience. Nathan took the time to explain everything to us. Excellent service from our salesman, Gordon. Overall, my experience with Mercedes-Benz has been nothing short of excellent.

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Google May 24, 2025

george, is very nice, helpfull

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Google May 22, 2025

Excellent service , very friendly staff, great waiting room . We are very happy 😃

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Google May 17, 2025

Great experience with these folks. Mansour was great at communicating details regarding the car and its pickup. He went above and beyond in not only organizing but also explaining things to myself and my family. Additionally, on arrival, I met Nathan who explained details of the car to myself and my family. He was very knowledgeable, passionate, and kind. Him and Mansour made the pickup very enjoyable and homely.

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Google May 16, 2025

(Translated by Google) I purchased a vehicle from Star Motors Ottawa. I was very well received by Sal, Sam, and Nathan. They are wonderful people. They treated me very well and helped me a lot throughout the process. It was a very nice experience. They made everything easy for me. Thank you Sal. Thank you Sam. Thank you Nathan. (Original) J'ai acheté un véhicule de Star motors Ottawa. J'ai été très bien reçu par Sal, Sam et Nathan. Ce sont des gens formidable. Ils m'ont très bien traité et m'ont aidé beaucoup ... Read More

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Google May 15, 2025

Great service with Sal/ Nathan/Sam and Kass .

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Google May 15, 2025

Had such a great experience at the Mercedes dealership on Hunt Club in Ottawa. Yannick and the whole team were amazing—super helpful, patient, and just genuinely great to deal with. They made the whole process easy and stress-free, and I really felt taken care of. If you're thinking about getting a Mercedes, definitely check them out. Highly recommend!

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Google May 15, 2025

Yannick was amazing to deal with - thanks for the great service!

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Google May 15, 2025

I recently leased my first Mercedes-Benz—a beautiful GLC—from Star Motors Ottawa, and I can confidently say the entire experience was nothing short of exceptional. From the moment I walked into the dealership, I was treated with genuine care, patience, and professionalism. Our journey started with Gordon, who went above and beyond to help us navigate through the various trim levels and options. He took the time to understand our needs, provided honest insights, and ensured we chose the right GLC that perfectly fits our lifestyle. His knowledge and approach made what could have been an overwhelming process feel ... Read More

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Google May 14, 2025

A very welcoming place to look for a car. Steve and Mansour were friendly without being too forward. Overall a great customer service experience.

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Google May 13, 2025

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Google May 12, 2025

Dealing with Mony Reth at Star Motors was easy breezy. He was of great help. You definitely get the luxury treatment while you are there. Great Job Mony!! Much appreciated for all your help throughout the process from start to finish. Eric Huard

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Google May 12, 2025

Ben Partington was my Service Advisor for a comprehensive maintenance servicing visit, and seasonal tire swap for my wife's 2015 C Class Mercedes on April 15-16. He was friendly, technically knowledgeable, well-informed and creatively helpful in assessing the needs, and agreeing on the priorities for the continued operation of the vehicle, which is subject to low annual use/mileage. I would highly recommend him to any Star Motors customer.

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Google May 10, 2025

Best ever dealership specially sales consultant Gordon Smith &sam Best ever experience for purchasing our first GLC 300 2025

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Google May 10, 2025

I received great service from that dealer for an emergency repair on a late Friday afternoon. I was in that area far from home and my dealer when the gas door would not open and my car indicated 30km to go before empty. Road assistance could not help but offering a towing. I arrived at Star Motors at 16:30. I was greated by Lucky Patel who took the car in right away to make sure they could fix it before 17h. Once the mechanics started working on the car, he came to get my coordinates. They replaced the broken part right ... Read More

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Google May 10, 2025

Very happy with the care and attention given to my vehicle. The Tech was able to diagnose the issue very quickly and suggest the fix. Justin and the team at the front desk reached out explained, gave me my options, gave me fix pricing and executed flawlessly. The text updates are great as they keep you informed of what's happening with your vehicle.

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Google May 9, 2025

My service at Star Motors was incredible, the SUV was done on time and it was cleaned inside and out , the staff is knowledgeable and friendly, they take the time to explain everything, I highly recommend Star Motors

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Google May 9, 2025

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Google May 9, 2025

quick and easy. Pleasant staff

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Google May 8, 2025

My appointment at Mercedes Star Motors was organized and seamless all the way through. Ashley made everything works perfectly with a quality and friendly customer service.

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Google May 8, 2025

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Google May 8, 2025

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Google May 8, 2025

Went in today again, and the experience did not disappoint—just like every time. I dealt with Justin at the service desk, and the service was exceptional as always. I also had the pleasure of speaking with the team at the parts department; they’re incredibly knowledgeable and a pleasure to deal with. I would definitely recommend Star Motors of Ottawa to anyone looking for a top-notch Mercedes dealership!

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Google May 7, 2025

Everyone at star motors was professional, friendly, informative, and helpful! What more can you ask? And the product was beautifully handed over with a big bright red ribbon!! Always love the service at Star Motors ❤️ Kim Cant.

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Google May 7, 2025

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Google May 7, 2025

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Google May 7, 2025

Very nice to deal with. Honest and helpful and went above and beyond. It was a great experience

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Google May 7, 2025

Amazing experience from start to finish. Sal is a true master of his profession. Warm, honest and absolutely zero pressure. Great experience from the sales side. Josee in finance is fantastic. Zero pressure, explains everything in detail and made the back office a fun experience. Been looking at new cars for a few weeks and have had some terrible experiences at other dealerships. The Star Motors staff from the moment you walk in the door make you feel welcome. If your in the market for a new Mercedes, this is the place

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Google May 7, 2025

I have been dealing with this outfit for 26 years. They are fair and more reasonable than options within 50 km.

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Google May 6, 2025

Nice service. The advisor is good to work with

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Google May 6, 2025

We were passing by Ottawa at the beginning of a long road trip in our RV and had some dash lights come on. Concerned it would cause more issues we obviously wanted to get it checked on as soon as we could. With no prior notice, on a Monday, we pulled into Mercedes on Bentley Ave. and they accommodated us right away and diagnosed the issue very quickly. They had it fixed the next morning, and we were back on the road and on track for time. A big thank you to Dan & Ashton! FANTASTIC customer service, and a ... Read More

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Google May 6, 2025

Asheley was very helpful, knowledgeable and cheerful. She makes you feel like you matter, and that is what you want when you need your car serviced. I have been going to Star Motors for the last 10 years and the service in every department has been top notch.

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Google May 5, 2025

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Google May 4, 2025

Respect to Sal Ghadie! One of the best Sales Consultant in the city!

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Google May 3, 2025

I had an exceptional experience at Star Motors thanks to the outstanding service provided by Salah. He was very professional, knowledgeable, and incredibly attentive without being pushy. He took the time to understand exactly what I was looking for and helped guide me to the perfect Mercedes-Benz. The entire process—from test drive to final paperwork—was smooth, transparent, and stress-free. I highly recommend Sal and the team at Star Motors to anyone looking for a top-notch car buying experience. I'll definitely be returning for future purchases!

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DealerRater May 2, 2025

The staffs have been most helpful, in particular Mansour and Daniel. They have been available at all times to provide needed. This was the 6th time I purchased a new car from Star Motors.

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Google May 1, 2025

Mansour was exceptional.Exceeded my expectations.

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DealerRater May 1, 2025

I love the Mercedes brand !! This is my third vehicle with this dealership - Star Motors. my rep George is the best. He takes customer service seriously. Sam in financial services is patient and meticulous with the paperwork!! Every member of the team has a “can do” attitude and works hard to retain their clients. The gentleman they call the “professional” spent a considerable amount of time teaching me how to configure the functions of the vehicle. He helped me to connect my phone to the vehicle and showed me the various applications, tools and safety / security features. I highly ... Read More

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Google May 1, 2025

I had the absolute best car-buying experience with Gordon Smith at Mercedes-Benz! From the moment I walked into the dealership, Gordon greeted me with a warm smile and genuine enthusiasm. His knowledge of the Mercedes lineup is unmatched, and he patiently answered every question I had, making sure I understood all the features of my new car. What truly sets Gordon apart is his no-pressure approach—he listened to my needs, tailored the experience to what I was looking for, and found me the perfect vehicle at a great price. He went above and beyond, even following up after the ... Read More

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Google Apr 30, 2025

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Google Apr 29, 2025

I had an amazing experience purchasing my vehicle from Star Motors of Ottawa, and I have to give a huge shoutout to Sal, the sales agent who made it all happen. Sal was professional, patient, and incredibly knowledgeable. He took the time to understand what I was looking for, showed me multiple options that fit my needs, and never made me feel pressured. His honesty and down-to-earth attitude made the whole experience stress-free and enjoyable. Once I had chosen the car, Sam, the finance manager, stepped in and made the rest of the process seamless. He explained all the financing ... Read More

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Google Apr 29, 2025

Excellent and friendly service. Yannick was great and clearly outlined the various features of the car and kept me updated on the vehicle progress and delivery. When it arrived, Adam and Yannick walked me through the features of the car and offered continued advice. Josee in finance was also great -no pressure like some dealerships, but a welcoming atmosphere at Star Motors.

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Google Apr 29, 2025

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Google Apr 27, 2025

Very good customer service. Treat you with respect. For Mony Reth I give him ten stars. Keep up the good work Mony, Josee and Nathan of Star motors of Ottawa.

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Google Apr 24, 2025

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Google Apr 22, 2025

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Google Apr 22, 2025

Huge thanks to Mansour Qayoumi excellent customer service 10/10 I recommend to anyone that wants to buy a car from Star Motors to go to Mansour he gave us really good customer service made it easy for us to buy the car.

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Google Apr 19, 2025

Great dealership the entire team is fantastic, Mony in sales and Josee in finance are fantastic, helpful and knowledgeable, I came all the way from Toronto to Ottawa to buy the car from them because they were very highly recommended. Thanks you

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Google Apr 18, 2025

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Google Apr 17, 2025

Yannick Ntezirembo and all of the staff at Star Motors of Ottawa, made my purchase of a new Mercedes-Benz a great experience. They were always kind, fair, patient and very knowledgeable. Highly recommended!

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Google Apr 17, 2025

My salesman was Mony. He was very friendly, very formative and answered any and all questions. I was pleasantly impressed by his expertise. Thank you, Mony.

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Google Apr 17, 2025

Excellent and fast service. I would recommend to anyone needing professional, kind and informative technicians. Dan was amazing in helping me with expedited results.

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Google Apr 16, 2025

I had the best experience ever today while picking up my new car. They literally treated me like a queen. Every person over there was so friendly and kind. Can’t describe how efficient and prompt they were. The explanation of how the car’s new system works was explained to me thoroughly and elaborately. Thanks to Sam, Sal, Adam and Nathan for the wonderful job you did.

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Google Apr 16, 2025

George Yin is very friendly and nice and patient. He worked high efficiency and professional. I felt very welcome and comfortable. Thank you, George. Sam Feghali is also very kind and friendly and professional. Thanks,Sam. It's the right choice for me to choose Star Motors.

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Google Apr 15, 2025

I called in to get some info and Yannick answered. He was very curteous, and very professional . I was very impressed with his knowledge of the mercedes brand product. I highly recommend him if you are visiting this location.

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Google Apr 15, 2025

Thanks to Mr. Salah, always a pleasure doing business with Mercedes through you. Exceptional service

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Google Apr 10, 2025

When you come back not because of the service but because of the excellent customer service. My car problem was complicated. Benjamin spent his time to listen and understand what we are looking for.he took the extra mile to resolve the issues. He always advocated for us. He had to deal with third party warranty companies that they were not very friendly. Bottom line we came back to Star Motors because of Benjamin superior service

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Google Apr 9, 2025

Dan was excellent! He was polite, friendly, knowledgeable and extremely helpful. It was an absolute pleasure to interact with Dan!


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