Careers
Careers with Star Motors of Ottawa Mercedes-Benz
We are always looking for employees to help us continue our legacy and provide the ultimate Mercedes-Benz experience for all of our customers. Our valued employees are the foundation for the outstanding reputation that has come to define us. Please feel free to contact us so that we may keep you in mind for future opportunities.
We are always looking for qualified:
- New vehicle sales consultants
- Used vehicle sales consultants
- Service technicians
- Service valets/porters
- Lot attendants
Position: Service Manager
As a key member of Star Motors of Ottawa, the Service Manager is a full time, permanent position that will oversee the service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales minded attitude while developing lasting customer relationships.
Salary: $80,000 – $100,000 / year with additional bonus pay based on performance.
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Job Duties:
Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Schedule:
- 10 hour shift
- Monday to Friday
- Weekends
- All work performed on-site at dealership
Experience:
- service advisor: 2 years (preferred)
- Customer Service: 3 years (preferred)
Please forward your cover letter and resume to [email protected]. We look forward to hearing from you!
Position: Service Advisor
Job Type: Full time, permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Job Description:
- Providing excellent client service to our ever growing clientele
- Excellent communication skills
- Outstanding positive attitude
- ·Strong work ethic
- Greet clients in a timely, friendly manner.
- Able to work efficiently and under time constraints
- Ability to multi-task and effectively balance client and work shop demands with incoming phone calls and emails
- Maintain Client Experience Index Rating that exceeds manufacturer, region/group and Star Motors of Ottawa standards.
- Must be able to work in a fast paced environment while working as a team to complete the task at hand
- Be an individual that is able to conduct themselves in a professional manner at all times while in the workplace which includes all transactions with clients, co-workers and vendors
- Possess the ability and willingness to adapt to change in technology and work environment
Requirements:
- Prior Parts Advisor experience will be considered an asset
- Excellent written and verbal skills
- Ability to interact in a professional manner
- Professional appearance
- Strong computer skills including the use of EPC (Electronic Parts Catalogue, MS Outlook and CDK
- Valid driver license and a clean driving record
- Security Level 1 check
- Bilingualism will be considered an asset
We look forward to hearing from you!
Position: Parts Consultant
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Job Description:
- Providing excellent client service to our ever growing clientele
- Excellent communication skills
- Outstanding positive attitude
- Strong work ethic
- Greet clients in a timely, friendly manner
- Able to work efficiently and under time constraints
- Ability to multi-task and effectively balance client and work shop demands with incoming phone calls and emails
- Maintain Client Experience Index Rating that exceeds manufacturer, region/group and Star Motors of Ottawa standards.
- Must be able to work in a fast paced environment while working as a team to complete the task at hand
- Be an individual that is able to conduct themselves in a professional manner at all times while in the workplace which includes all transactions with clients, co-workers and vendors
- Possess the ability and willingness to adapt to change in technology and work environment
Requirements:
- Prior Parts Advisor experience will be considered an asset
- Excellent written and verbal skills
- Ability to interact in a professional manner
- Professional appearance
- Strong computer skills including the use of EPC (Electronic Parts Catalogue, MS Outlook and CDK
- Valid driver license and a clean driving record
- Security Level 1 check
- Bilingualism will be considered an asset
Please forward your cover letter and resume to [email protected]. We look forward to hearing from you!
Position: Sales and Leasing Consultant
As a key member of Star Motors of Ottawa, the Sales & Leasing Consultant brings to life Mercedes-Benz Driving Excellence Experience. This position reports to the Sales Managers and is responsible for managing all aspects of the sales process from the point the customer walks into the dealership to the point of sale and beyond where the Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create brand loyalty.
The Sales Consultant is an expert listener and is a master at executing each process within the Sales cycle. The Sales Consultant is results-oriented and has an eagle eye for “the details”. They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience. The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission (such as ongoing training). As a team player, Sales Consultants strive to develop collaborative relationships throughout the dealership.
Remuneration and benefits are commensurate with business experience and skillsets. Bilingualism is an asset but not essential. Three to five years of automotive sales experience is preferred.
Please forward your cover letter and resume to [email protected]. We look forward to hearing from you!
Position: Vans Specialist
Star Motors of Ottawa is “Ottawa’s original Mercedes-Benz dealer” with three generations of commitment to Mercedes-Benz customers spanning 62 years.
Our state-of-the-art facilities and equipment, combined with a staff that is focused on the highest level of customer service, ensure an efficient and pleasant Mercedes-Benz experience.
We are always looking for employees to help us continue our legacy and provide the ultimate Mercedes-Benz experience for all of our customers. Our valued employees are the foundation for the outstanding reputation that has come to define us.
We are currently looking for a Vans Specialist to join our team!
Job Type: Full-time
Job Description:
Reports to: Commercial Vans Manager, Sales Manager, General Manager
Job Summary:
To assist in the growth of the Commercial Vans Division (Mercedes Benz Sprinter and Metris) through planning and implementing marketing strategies, sales and the resulting sales-related administrative work.
Ideal Candidate:
Outgoing and enthusiastic, comfortable meeting potential customers outside of the dealership. Able to generate quality leads through prospecting. Think outside the box to develop exposure for the brand.
Primary Responsibilities:
- Assist in developing and implementing a marketing plan/sales strategy which may include mailings, promotional events, offsite visits etc.
- Meet with potential customers both at the dealership and away from the dealership, present Vans product in a knowledgeable and professional manner.
- Help determine solutions for customers through a consultative sales approach.
- Help potential customers select model most suited to their needs.
- Provide clear effective quotes/proposals to customers when required.
- Keep up to date on Vans product changes as well as competitors’ products. Be aware of changing market conditions.
- Aid in resolving customer problems & issues.
Qualifications:
- Excellent communication skills, both written & oral.
- Experience in Business to Business Sales with the ability to understand how a variety of businesses operate.
- Goal/results-oriented, ability to work independently & as part of a team.
- Effective time management skills as well as problem-solving skills.
- Experience in Commercial Vehicle and/or Automotive Sales an asset.
- Excellent customer service skills.
- Must have a valid Drivers License.
- OMVIC License an asset (must be able to qualify for an OMVIC license)
Please email your resumes to Phil Brown at [email protected]
Position: Lot Attendant / Detailer
Job Types: Full-time, Part-time, Permanent
Star Motors of Ottawa is “Ottawa’s original Mercedes-Benz dealer” with three generations of commitment to Mercedes-Benz customers spanning 62 years.
Our state-of-the-art facilities and equipment, combined with a staff that is focused on the highest level of customer service, ensure an efficient and pleasant Mercedes-Benz experience.
We are always looking for employees to help us continue our legacy and provide the ultimate Mercedes-Benz experience for all of our customers. Our valued employees are the foundation for the outstanding reputation that has come to define us
We are currently looking for a qualified Lot Attendant / Detailer to join our team.
Characteristics for the Ideal Candidate:
- Provide exceptional client relations.
- Have superior teamwork skills.
- Always conduct yourself ethically and treat each client and fellow associates with respect.
- Ability to work quickly.
- Attention to detail.
- Computer proficiency is necessary.
- Follows directions well.
- Must have a high energy personality.
- Enthusiastic presence and ability to smile constantly when with clients.
- Create and promote the “Best or Nothing” mentality every day.
Duties and Responsibilities:
- Safely drive client and loaner vehicles into and around the compound
- The ability to work in a variety of weather conditions including rain, extreme heat and cold
- Clean and detail clients vehicles, demos, loaner and in stock units
- Drive the courtesy shuttle if required
- Run errands for service department as required
- Responsible for communicating need of equipment and/or supplies
- Maintain and perform weekly inventory of service lot
- Responsible for managing loaner fleet and checking in and out of loaner vehicles
- Maintaining a clean environment and work area. Area includes Service Drive, Dealer lot, Detail Centre and compound
Requirements:
- High School Diploma a MUST.
- Bilingualism is considered an asset.
- Ability to read and comprehend instructions and information.
- Good oral communication skills.
- Clean driving record.
- Valid driver’s license.
- Professional personal appearance.
- Ability to work comfortably with the public.
- Ability to communicate clients’ interests, needs, and requests to management.
- Able to work flexible hours such as occasional nights and weekends.
If interested, please direct your resume and cover letter to Gordie Tam at [email protected]. We look forwarding to hearing from you!
