• Spring at Star Motors

    Enhanced Dealership Safety

    Specific in-dealer enhanced safety process details.

 

In-Dealership Safety Processes

Below are a list of specific Star Motors in-dealership safety processes we practice daily. 


SERVICE CHECK-IN PROCESS

  • Clients are pre-called to confirm appointments 1 day prior
  • Upon arrival client cars are kept outside of the facility
  • Front porters greet the clients outside in front of the service drive
  • Door handles, steering wheel, gear shifter and seats are then sanitized
  • Steering wheel and seat covers are then installed
  • Client keys are received and sanitized then placed into drop off envelope for the advisor
  • Advisor then calls client to confirm everything on the work order and pricing

MANDATORY IN-DEALER EMPLOYEE PRACTICES

  • Make sure to wash hands regularly with warm water and soap, for at least 20 seconds
  • Avoid direct physical contact with others (shaking hands)
  • Must keep physical distancing, at least 2 meters or 6 feet away from others; avoid group gatherings and meetings
  • Sanitize personal / workspace with disinfectant spray
  • Use a Kleenex / paper towel to cover your mouth when sneezing / coughing, sanitize hands right after
  • Business casual work attire, easy to wash clothing (no tie required)
  • Wear gloves when entering a customer vehicle and sanitize afterward

ENHANCED SERVICE DEPARTMENT PROCESSES

  • Customer vehicle steering wheel & seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Debit machines sanitized after each use
  • Staff member log sheet for interactions
  • Less than 8 people in lunch room at a given time

ENHANCED COLLISION CENTRE PROCESSES

  • Customer vehicle steering wheel & seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Debit machines sanitized after each use
  • Outside envelopes for supplier invoicing
  • Sublet work done outside of building
  • Parts deliveries dropped outside of building
  • Customer calls or email apon arrival. Client is met outside from the safety of their vehicle
  • Staff member log sheet for interactions

ENHANCED PARTS DEPARTMENT PROCESSES

  • Debit machines sanitized after each use
  • Outside envelopes for supplier invoicing
  • Sublet work done outside of building
  • Parts deliveries dropped outside of building
  • Customer calls or email apon arrival. Client is met outside from the safety of their vehicle
  • Staff member log sheet for interactions
  • Part order pre-call or email; part orders are pre-invoiced, client met outside of building with debit machine
  • Door bell system in place to limit inside department traffic

Out-of-dealer Contact Options

We remain available and at your service to answer whatever inquires you may have via:

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Contact
Contact Us

(613) 737-7827

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400 W Hunt Club Rd • Ottawa, ON K2E 1B2

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Today's Hours:

Open Today! Sales: 8:30am-6pm

Open Today! Service: 7am-6pm

Open Today! Parts: 7:30am-5:30pm

Star Motors of Ottawa Mercedes-Benz 45.335831, -75.720606.